The questions
we hear every day.
General
Is Rock a licensed broker?+
Yes. Rock Insurance Brokers Ltd is licensed by the Pensions and Insurance Authority of Zambia (PIA).
Which insurers do you work with?+
We place cover with Hollard, Prudential, Madison, ZSIC and Sanlam. Our panel grows as we add lines.
How do I pay?+
MTN MoMo, Airtel Money, debit card, or bank transfer. You can pay in full or monthly on most products.
How fast do claims pay?+
Motor claims: median 48 hours to first payment on approved claims. Funeral: within 24 hours. Health: cashless at network hospitals.
Can I cancel?+
Yes. Monthly policies are cancellable any time. Annual policies get a pro-rata refund minus a small admin fee.
Motor insurance
See full page →How fast do I get the cert?+
Under 3 minutes from paid. Straight to WhatsApp.
Can I pay monthly?+
Yes — MoMo, Airtel Money, or debit order. Cancel anytime.
What if I already have cover?+
We can start the new cover the day yours expires. No overlap.
Funeral insurance
See full page →Is there a waiting period?+
Standard 6-month waiting period on natural causes. Accidental cover is immediate.
How much can I claim?+
Up to K100,000 per principal, depending on the plan tier.
How do I file a claim?+
WhatsApp the death certificate and a photo of your NRC. We take it from there.
Health insurance
See full page →Which hospitals?+
Full panel across Lusaka, Copperbelt and Livingstone. List on the plan page.
Any exclusions?+
Cosmetic surgery and self-inflicted injury are excluded. Everything else is on the plan.
Can I add my parents?+
Yes, up to age 75. A short medical questionnaire applies over 60.
Life insurance
See full page →How is the payout made?+
Direct to the beneficiary's bank account or MoMo, within 5 working days of claim assessment.
Can I convert to whole-of-life?+
Yes, without new medicals, at any renewal.
Home insurance
See full page →Do I need a valuation?+
For homes above K1M sum insured, yes. We arrange a valuer, you pay only if you proceed.
What about my rented flat?+
Contents-only cover starts at K55/mo. No landlord permission needed.