Rock
FAQ

The questions
we hear every day.

General

Is Rock a licensed broker?+

Yes. Rock Insurance Brokers Ltd is licensed by the Pensions and Insurance Authority of Zambia (PIA).

Which insurers do you work with?+

We place cover with Hollard, Prudential, Madison, ZSIC and Sanlam. Our panel grows as we add lines.

How do I pay?+

MTN MoMo, Airtel Money, debit card, or bank transfer. You can pay in full or monthly on most products.

How fast do claims pay?+

Motor claims: median 48 hours to first payment on approved claims. Funeral: within 24 hours. Health: cashless at network hospitals.

Can I cancel?+

Yes. Monthly policies are cancellable any time. Annual policies get a pro-rata refund minus a small admin fee.

Motor insurance

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How fast do I get the cert?+

Under 3 minutes from paid. Straight to WhatsApp.

Can I pay monthly?+

Yes — MoMo, Airtel Money, or debit order. Cancel anytime.

What if I already have cover?+

We can start the new cover the day yours expires. No overlap.

Funeral insurance

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Is there a waiting period?+

Standard 6-month waiting period on natural causes. Accidental cover is immediate.

How much can I claim?+

Up to K100,000 per principal, depending on the plan tier.

How do I file a claim?+

WhatsApp the death certificate and a photo of your NRC. We take it from there.

Health insurance

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Which hospitals?+

Full panel across Lusaka, Copperbelt and Livingstone. List on the plan page.

Any exclusions?+

Cosmetic surgery and self-inflicted injury are excluded. Everything else is on the plan.

Can I add my parents?+

Yes, up to age 75. A short medical questionnaire applies over 60.

Life insurance

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How is the payout made?+

Direct to the beneficiary's bank account or MoMo, within 5 working days of claim assessment.

Can I convert to whole-of-life?+

Yes, without new medicals, at any renewal.

Home insurance

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Do I need a valuation?+

For homes above K1M sum insured, yes. We arrange a valuer, you pay only if you proceed.

What about my rented flat?+

Contents-only cover starts at K55/mo. No landlord permission needed.

Still stuck?

WhatsApp us on +260 97 000 0000 — a human answers.

Contact us